Desku.io vs Freshservice vs Higher Logic Vanilla

Desku.io

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Freshservice

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Higher Logic Vanilla

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Description

Desku.io

Desku.io

Desku.io is a user-friendly SaaS tool designed to help businesses manage their customer support needs more efficiently. Understanding that customer service is a cornerstone of any successful business,... Read More
Freshservice

Freshservice

Freshservice is a robust helpdesk software designed to streamline IT service management for businesses of all sizes. By offering a user-friendly interface and a wide range of features, it aims to simp... Read More
Higher Logic Vanilla

Higher Logic Vanilla

Higher Logic Vanilla is a community management software that helps organizations create and manage online communities where members can connect, engage, and share knowledge. The platform is designed t... Read More

Contact Info

Year founded :

Not Available

+91 88666 62691

Not Available

United States

http://www.linkedin.com/company/desku-io

Year founded :

2011

Not Available

Not Available

United States

http://www.linkedin.com/company/freshserviceitconsulting

Year founded :

2007

+1 866-845-0815

Not Available

United States

http://www.linkedin.com/company/vanilla-forums-inc

Features

Advanced Analytics

Performance Insights
Customer Feedback Analysis

Enhanced Team Collaboration

Shared Boards

Customizable Workflows

Custom Templates
Workflow Personalization

Streamlined Customer Support

Automation Tools
Unified Inbox

Knowledge Base

Self-Service Portal
Content Management

Analytics and Reporting

Real-Time Dashboards
Detailed Reports

Ticket Management

Automated Ticketing
Smart Ticket Assignment

Automation and Workflow

Automated Workflows
Customizable Rules

Incident Management

Incident Logging
Incident Prioritization

Community Building

Discussion Forums
User Profiles

Moderation Tools

Role Management
Content Monitoring

Integration Capabilities

API Access
Third-Party Apps

Customization Options

Theme Selection
Custom Branding

Engagement Analysis

Sentiment Analysis
Activity Reports

Pricing

Desku.io logo

Pricing Not Available

Freshservice logo

Pricing Not Available

Higher Logic Vanilla logo

Pricing Not Available

Metrics History

Metrics History

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