Comprehensive Overview: CloudCall vs Vonage Contact Center (formerly NewVoiceMedia)
CloudCall and Vonage Contact Center (formerly NewVoiceMedia) are both providers of cloud-based communication solutions, but they serve somewhat different needs and markets. Below is a comprehensive overview of both:
In summary, CloudCall excels in CRM integration for SMBs looking for straightforward telephony solutions that enhance their existing systems, while Vonage Contact Center offers a more varied and robust suite of contact center solutions for larger businesses with complex requirements across different communication channels. Each has its unique strengths, with CloudCall focusing on enhanced CRM functionality, and Vonage providing a full-fledged contact center experience.
Year founded :
2011
+44 20 3854 4000
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United Kingdom
http://www.linkedin.com/company/cloudcall_
Year founded :
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Feature Similarity Breakdown: CloudCall, Vonage Contact Center (formerly NewVoiceMedia)
When comparing CloudCall and Vonage Contact Center (formerly NewVoiceMedia), it's important to look at their functionalities in the realm of cloud-based communication solutions. Both platforms are designed to enhance business communications and customer interactions, but they offer some distinct features and accommodations.
Cloud-Based Telephony: Both solutions offer cloud-based telephony services, which allow businesses to make and receive calls over the internet rather than through traditional phone lines.
CRM Integration: CloudCall and Vonage Contact Center offer integrations with popular CRM systems like Salesforce. This allows for seamless management of customer data and interactions.
Call Recording: Both platforms provide call recording features, essential for quality assurance and training purposes.
Analytics and Reporting: Each offers analytics tools to monitor call volumes, durations, and other key metrics. These tools help businesses optimize their communication strategies.
Contact Management: Both systems support the management of contact lists and provide tools to ensure that contact information is up-to-date and accessible.
VoIP Capabilities: Both use Voice over Internet Protocol (VoIP) to enable voice communications, minimizing costs and increasing flexibility.
Omnichannel Support: While primarily focused on voice, both platforms offer support for other communication channels like SMS and email.
CloudCall: Known for its straightforward and intuitive UI, CloudCall integrates directly into multiple CRM platforms, providing a seamless experience for users who manage contacts and communication within those systems. Its dashboard emphasizes ease of use, making it accessible for users with varying levels of technical expertise.
Vonage Contact Center: Offers a more comprehensive interface designed for larger-scale operations and contact centers. It is highly customizable and integrated deeply with Salesforce, allowing users to access a wide range of features directly from the CRM platform. While powerful, it can be somewhat complex for new users who are not as familiar with extensive CRM functionalities.
CloudCall:
Vonage Contact Center:
Overall, the choice between CloudCall and Vonage Contact Center depends on the specific needs of a business, including scale, existing CRM integrations, and the complexity of their communication requirements. CloudCall often appeals to smaller or medium enterprises looking for simplicity and wide CRM integration, while Vonage Contact Center targets larger organizations needing comprehensive contact center management features.
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Best Fit Use Cases: CloudCall, Vonage Contact Center (formerly NewVoiceMedia)
When evaluating communication and contact center solutions like CloudCall and Vonage Contact Center (formerly NewVoiceMedia), it’s essential to consider the specific needs, industry verticals, and company sizes they serve best. Here’s a breakdown of their optimal use cases:
CloudCall:
Vonage Contact Center:
In summary, the choice between CloudCall and Vonage Contact Center depends heavily on the specific needs of the business, from the scale and complexity of their communication requirements to the desired level of CRM integration and industry-specific needs.
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Conclusion & Final Verdict: CloudCall vs Vonage Contact Center (formerly NewVoiceMedia)
When evaluating CloudCall and Vonage Contact Center (formerly NewVoiceMedia), it is important to consider features, ease of use, integrations, customer support, scalability, and pricing to determine which product offers the best overall value.
CloudCall:
Vonage Contact Center:
Ultimately, the decision between CloudCall and Vonage Contact Center should be guided by your specific needs, budget constraints, and desired integrations. Assess your current infrastructure and business goals to choose the solution that aligns best with your requirements. Trial periods or demos, if offered, can also provide helpful insights into the daily usability and performance of these platforms.
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