Channel Talk vs Freshservice vs Higher Logic Vanilla

Channel Talk

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Freshservice

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Higher Logic Vanilla

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Description

Channel Talk

Channel Talk is an intuitive customer communication platform designed specifically for businesses looking to streamline their customer service and engagement processes. Serving both small startups and... Read More

Freshservice

Freshservice is a robust helpdesk software designed to streamline IT service management for businesses of all sizes. By offering a user-friendly interface and a wide range of features, it aims to simp... Read More

Higher Logic Vanilla

Higher Logic Vanilla is a community management software that helps organizations create and manage online communities where members can connect, engage, and share knowledge. The platform is designed t... Read More

Contact Info

Year founded :

2014

+82 70-5056-1060

Not Available

South Korea

http://www.linkedin.com/company/channelcorporation

Year founded :

2011

Not Available

United States

http://www.linkedin.com/company/freshserviceitconsulting

Year founded :

2007

+1 866-845-0815

Not Available

United States

http://www.linkedin.com/company/vanilla-forums-inc

Features

Customer Communication

Automated Responses

Real-time Chat

Multi-channel Support

Team Collaboration

Internal Notes

User History Overview

Tagging System

Internal Messaging

Shared Notes

Integration and Automation

API Access

Third-party Integrations

Workflow Automation

Customization

Personalized Greetings

Chat Widget Design

Flexible Workflows

Insights and Analytics

Conversation Metrics

Performance Reports

Customer Satisfaction Scores

Customer Support

Ticket Management

Live Chat

Customer Insights

User Profiles

Visitor Tracking

Knowledge Base

Self-Service Portal

Content Management

Analytics and Reporting

Real-Time Dashboards

Detailed Reports

Ticket Management

Automated Ticketing

Smart Ticket Assignment

Automation and Workflow

Automated Workflows

Customizable Rules

Incident Management

Incident Logging

Incident Prioritization

Community Building

Discussion Forums

User Profiles

Moderation Tools

Role Management

Content Monitoring

Integration Capabilities

API Access

Third-Party Apps

Customization Options

Theme Selection

Custom Branding

Engagement Analysis

Sentiment Analysis

Activity Reports

Pricing

Pricing Not Available

Metrics History

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