Channel Talk vs Freshservice
Description
Channel Talk
Channel Talk is an intuitive customer communication platform designed specifically for businesses looking to streamline their customer service and engagement processes. Serving both small startups and... Read More
Freshservice
Freshservice is a robust helpdesk software designed to streamline IT service management for businesses of all sizes. By offering a user-friendly interface and a wide range of features, it aims to simp... Read More
Contact Info
Year founded :
2014
+82 70-5056-1060
Not Available
South Korea
http://www.linkedin.com/company/channelcorporation
Year founded :
2011
Not Available
Not Available
United States
http://www.linkedin.com/company/freshserviceitconsulting
Features
Customer Communication
Automated Responses
Real-time Chat
Multi-channel Support
Team Collaboration
Internal Notes
User History Overview
Tagging System
Internal Messaging
Shared Notes
Integration and Automation
API Access
Third-party Integrations
Workflow Automation
Customization
Personalized Greetings
Chat Widget Design
Flexible Workflows
Insights and Analytics
Conversation Metrics
Performance Reports
Customer Satisfaction Scores
Customer Support
Ticket Management
Live Chat
Customer Insights
User Profiles
Visitor Tracking
Knowledge Base
Self-Service Portal
Content Management
Analytics and Reporting
Real-Time Dashboards
Detailed Reports
Ticket Management
Automated Ticketing
Smart Ticket Assignment
Automation and Workflow
Automated Workflows
Customizable Rules
Incident Management
Incident Logging
Incident Prioritization
Pricing
Pricing Not Available
Pricing Not Available
Metrics History
Metrics History
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