8x8 Contact Center vs Amazon Connect vs Vonage Contact Center (formerly NewVoiceMedia)

8x8 Contact Center

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Amazon Connect

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Vonage Contact Center (formerly NewVoiceMedia)

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Description

8x8 Contact Center

8x8 Contact Center

8x8 Contact Center is designed to streamline your customer service operations while keeping things simple and effective. If you're looking to enhance how you interact with your customers, 8x8 Contact ... Read More
Amazon Connect

Amazon Connect

Amazon Connect is a cloud-based contact center service that helps businesses set up and manage customer support interactions with ease. Whether you're running a small startup or a large corporation, A... Read More
Vonage Contact Center (formerly NewVoiceMedia)

Vonage Contact Center (formerly NewVoiceMedia)

Vonage Contact Center, previously known as NewVoiceMedia, is an intuitive cloud-based solution designed to enhance communication between businesses and their customers. It's aimed at helping companies... Read More

Contact Info

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Features

Security and Compliance

Data Encryption
Compliance Standards

Analytics and Reporting

Real-Time Analytics
Custom Reports

Integration Capabilities

CRM Integration
Third-Party Apps

Omnichannel Support

Unified Agent Interface
Multichannel Messaging

AI and Automation

Automated Workflows
Virtual Agents

Flexible Contact Routing

Skill-Based Routing
Dynamic Directories

Integrated Customer Experience

Multi-Channel Support
CRM Integration

Scalability and Flexibility

On-Demand Scaling
Remote Agent Support

Cost-Effective Solutions

Pay-As-You-Go
No Upfront Costs

Enhanced Security and Compliance

Secure Data Handling
Compliance Monitoring

Integrated Omni-Channel Support

Multi-Channel Communication
Unified Customer View

Advanced Analytics

Real-Time Metrics
Historical Reporting

Flexibility and Scalability

Dynamic Scaling
Flexible Call Routing

Easy Setup and Management

User-Friendly Interface
Quick Deployment

Security and Compliance

Compliance Certifications
Data Encryption

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Pricing

8x8 Contact Center logo

Pricing Not Available

Amazon Connect logo

Pricing Not Available

Vonage Contact Center (formerly NewVoiceMedia) logo

Pricing Not Available

Metrics History

Metrics History

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