Aloware vs Amazon Connect vs Vonage Contact Center (formerly NewVoiceMedia)

Aloware

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Amazon Connect

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Vonage Contact Center (formerly NewVoiceMedia)

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Description

Aloware

Aloware is designed to make customer communication easier and more effective for businesses of all sizes. It combines phone, text, and email communication into one simple platform, allowing teams to m... Read More

Amazon Connect

Amazon Connect is a cloud-based contact center service that helps businesses set up and manage customer support interactions with ease. Whether you're running a small startup or a large corporation, A... Read More

Vonage Contact Center (formerly NewVoiceMedia)

Vonage Contact Center, previously known as NewVoiceMedia, is an intuitive cloud-based solution designed to enhance communication between businesses and their customers. It's aimed at helping companies... Read More

Contact Info

Year founded :

2017

+1 855-256-2001

Not Available

United States

http://www.linkedin.com/company/aloware

Year founded :

Not Available

Year founded :

Not Available

Features

Automation Tools

Automatic Call Distribution

SMS Drip Campaigns

Analytics and Reporting

Real-Time Dashboards

Detailed Reports

Integration Capabilities

CRM Integration

API Access

Unified Communication

Contact Sync

Multiple Channels

Integration & Compatibility

CRM Integration

Third-Party Apps

Communication Hub

Unified Messaging

Multi-Channel Support

Automation & Efficiency

Scheduled Messaging

Automated Workflows

Analytics & Reporting

Custom Reports

Performance Metrics

Customer Engagement

Click-to-Call

Follow-Up Reminders

Flexible Contact Routing

Skill-Based Routing

Dynamic Directories

Integrated Customer Experience

Multi-Channel Support

CRM Integration

Scalability and Flexibility

On-Demand Scaling

Remote Agent Support

Cost-Effective Solutions

Pay-As-You-Go

No Upfront Costs

Enhanced Security and Compliance

Secure Data Handling

Compliance Monitoring

Integrated Omni-Channel Support

Multi-Channel Communication

Unified Customer View

Advanced Analytics

Real-Time Metrics

Historical Reporting

Flexibility and Scalability

Dynamic Scaling

Flexible Call Routing

Easy Setup and Management

User-Friendly Interface

Quick Deployment

Security and Compliance

Compliance Certifications

Data Encryption

Not Available

Pricing

Pricing Not Available

Metrics History

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