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AI-powered contact center voice
Zaion is a contact center voice AI agent offering a conversational AI platform for contact centers with voicebots, agent assist and emotion analytics. Based in Paris, France, Zaion helps customer service contact centers automate contact center voice work and get results faster.
Zaion takes voice as input and produces voice and analytics. It combines large language models with task-specific AI, with the vendor managing prompts, models and updates. It connects to tools such as Genesys, Avaya, Salesforce and Twilio, so the agent works inside existing workflows.
Zaion is built for customer service contact centers. It suits teams that want voicebots and agent assist without adding headcount, while keeping people in control of review and final decisions.
Zaion is often compared with PolyAI. Zaion stands out for voicebots and emotion detection. The right choice depends on your workflow, integrations and budget, so compare both on a real task.
Pricing Model
Subscription
Starting Price
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Free Options
Free trial
Zaion for individuals and growing teams. See zaion.ai for current pricing.
Zaion for larger organizations with security and admin needs. Contact sales for a quote.
| Feature | Pro Popular | Enterprise |
|---|---|---|
| Voicebots | , | |
| Agent assist | , | |
| Higher usage limits | , | |
| Integrations | , | |
| Email support | , | |
| Everything in Pro | , | |
| Emotion detection | , | |
| Call analytics | , | |
| SSO and admin controls | , | |
| Dedicated support | , |
Other
CRM
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API Types
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Compliance Standards
SOC 2 Type II
EnterpriseISO 27001
EnterpriseGDPR Compliant
GlobalHIPAA
HealthcarePCI DSS
FinanceCCPA
PrivacyFedRAMP
GovernmentCSA STAR
CloudDeployment & Data
Data Residency Options
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