Unbabel

What is Unbabel?

Unbabel describes itself as a Language Operations Platform driven by AI that brings in human review when needed. It balances cost, speed and quality for multilingual content.

Key capabilities of Unbabel

• Quality estimation: Verifies translation performance automatically.
• Dynamic workflows: Automate translation and involve humans where necessary.
• Real-time quality reporting: Customizable quality analytics.
• Market-specific workflows: Configure workflows by market or content type.
• Support tool integrations: Zendesk, Salesforce, Intercom and Freshdesk.

How Unbabel works

Content from a support tool or system is translated by AI, and Unbabel's quality estimation scores the result. Workflows send low-confidence content to human reviewers and release high-confidence content directly. Quality reports show performance by market or content type.

Who uses Unbabel?

Unbabel is used by customer support and localization teams. Case studies cite Logitech, Skyscanner and Panasonic, with a 22.5% CSAT improvement at Skyscanner and 60% cost reduction at Panasonic.

Unbabel pricing

Unbabel does not publish pricing. Users request a demo to receive a quote.

Unbabel alternatives

Alternatives include Lilt, which combines machine translation with human review, Smartling, which provides enterprise translation management, and DeepL, which offers machine translation APIs.