HiJiffy

What is HiJiffy?

HiJiffy is an AI-powered guest communications platform for hotels and hospitality businesses. It automates guest conversations across channels while keeping brand consistency. The vendor reports more than 2,600 hotels worldwide, including groups, independents, resorts, hostels and glamping sites.

Key capabilities of HiJiffy

• AI chatbot: handles up to 90% of guest conversations automatically
• Multi-channel support: web chat, WhatsApp, social media and OTA platforms
• Console: centralized conversations, campaigns and reporting
• Digital services: online check-in, loyalty program promotion and satisfaction surveys
• Campaign automation: pre-built workflows for booking, arrival, in-stay and post-stay
• Human handoff: complex inquiries routed to staff with context and suggested replies

How HiJiffy works

The conversational AI answers frequent questions automatically. When a request needs a human, it routes to staff with full context and suggested responses ready. Campaign workflows trigger messages through the booking, arrival, stay and post-stay phases.

Who uses HiJiffy?

General managers, revenue managers and front office staff at 2,600+ hotels use HiJiffy. Clients report automation rates of 80 to 94%, up to 70% fewer incoming calls and more direct bookings.

HiJiffy pricing

HiJiffy offers tiered plans but does not publish rates. Contact the vendor or book a demo.

HiJiffy alternatives

HiJiffy is compared with Quicktext, Akia and GuideGeek for hospitality messaging. Quicktext also focuses on hotel guest chat, and Akia centers on text messaging for hospitality.